# AI Voice Agent

## No menus, no hold music—just AI that listens

Your AI Voice Agent that resolves calls from hello to resolution. Experience lower costs, faster resolutions, and happier customers.

## Meet Forethought Voice

Rethink the Phone Support Experience

## Faster calls, happier customers

Forethought’s AI agents use agentic AI to deliver fast, natural conversations that resolve issues from the first hello. No more frustrating phone trees or long wait times—just smart, human-like support that reduces costs and frees up your team.

### Lower Costs

By handling high-volume, repetitive calls automatically, Forethought reduces staffing pressure while keeping customer satisfaction high.

### Faster Resolutions

Forethought resolves inquiries instantly using Autoflows—reducing handle times and freeing up agents for more complex conversations.

### Happier Customers

With natural conversations, no hold music, and seamless handoffs when needed, Forethought creates a smoother experience that leaves customers feeling heard and helped.

## KEY FEATURES

### Smarter phone support with agentic AI

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- **Autoflows**: Forethought uses Autoflows to fully resolve customer inquiries from greeting to resolution—no need for outdated IVRs or hold music while maximizing operational costs.

- **Human-Like Conversations**: Configure brand voice, tone, and language support to deliver natural, personalized interactions—no matter where your customers are calling from

- **Seamless Integrations**: Integrate with your existing phone system and contact center—helping you get more from your current setup while staying flexible and in control.

## How our customers succeed

### YAZIO Deflects 80% of Tickets Without Lowering CSAT in 6 Months with Solve

> “We would drown in tickets if we didn’t have Solve’s 80% deflection. We’d have to hire 3 full-time agents to maintain our team’s current workload if we were to try to replace it with human support.”
> 
> Michael Trojan
> User Success Specialist (AI)

- **80% Ticket deflection**
- **4.0 CSAT**
- **40% Growth in tickets**

## Frequently Asked Questions

### What is an AI Voice Agent?

An AI Voice Agent is an intelligent system that can understand, respond to, and resolve customer phone inquiries without needing a human agent. Forethought Voice uses agentic AI to handle conversations naturally, answer questions, complete tasks, and seamlessly hand off to human agents when needed—all while delivering a faster, more human-like phone support experience.

### What are the benefits of using an AI Voice Agent?

Using Voice AI Agents helps deliver faster, more natural phone support by resolving common inquiries without hold times or complicated menus. It lowers operational costs, frees up human agents for more complex conversations, and improves the customer experience by providing instant, consistent help around the clock.

### Can Forethought’s AI Voice Agent integrate with leading helpdesk platforms such as Zendesk, Salesforce, and Intercom?

Yes! Forethought Voice seamlessly integrates with leading helpdesk platforms like Zendesk, Salesforce, and Intercom. This ensures that when a handoff to a human agent is needed, the conversation history, customer context, and key details are transferred smoothly—so agents can resolve issues faster without making customers repeat themselves.

### What makes Forethought different from other AI customer support tools?

Forethought’s multi-agent system takes a human-centered approach, using Autoflows—our agentic AI reasoning engine—to understand customer intent, reason through complex business policies, and resolve issues end-to-end. Ready on day one, Forethought trains on your historical support data to generate Autoflow policies, surface knowledge gaps, and create new help center content. With agents to help you **Discover** what needs attention, **Solve** issues automatically, **Triage** tickets intelligently, and **Assist** human agents to perform at their best, your team moves faster, lowers costs, and delivers better customer experiences across every channel.