# Data Subprocessors

Welcome to Forethought’s Subprocessor repository page where we maintain a current list of Subprocessors. To support delivery of our Services, Forethought Inc. may engage and use data processors with access to certain Service Data (each, a “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the applicable agreement between Customer and Forethought (the “MSA”).

## Third Parties

Forethought currently uses third-party Subprocessors to provide infrastructure services, and to help Forethought provide customer support and email notifications. Prior to engaging any third-party Subprocessor, Forethought performs diligence to evaluate their privacy, security and confidentiality practices and executes an agreement implementing its applicable obligations.

## Core Sub‑Processors

Forethought engages a set of core sub-processors that store and process customer data as part of delivering its primary services. These vendors provide essential infrastructure, monitoring, and application-layer capabilities critical to platform operations. Each is carefully vetted to ensure adherence to Forethought’s security and privacy standards.

| Subprocessor Name                   | Purpose                        | Location      |
|-------------------------------------|--------------------------------|---------------|
| Amazon Web Services, Inc.           | Web Hosting Services           | United States |
| MongoDB                             | Web Hosting Services           | United States |
| Microsoft Hosting Services           | Web Hosting Services           | United States |
| Google, Inc                         | Web Hosting Services           | United States |
| Cloudflare                          | Content Distribution Network    | United States |
| OpenAI                              | AI Models                      | United States |
| Groq                                | AI Models                      | United States |
| Mistral                             | AI Models                      | United States |
| Pusher                              | Real Time Processing           | United States |

## Service-Specific Sub-Processors (If Applicable)

In certain cases, Forethought may engage additional sub-processors for specific features or services, such as Forethought Voice, depending on the solutions a customer has selected. When these optional services are enabled, third-party providers supporting those features may have limited access to Customer Data, only as necessary to deliver the functionality and only with the customer’s consent.

| Processor Name                      | Details                        | Location      |
|-------------------------------------|--------------------------------|---------------|
| Gladia                              | Automated Speech Recognition (ASR) | United States |
| Deepgram                            | Automated Speech Recognition (ASR) | United States |
| ElevenLabs                          | Generated Text-to-speech (TTS)| United States |
| Cartesia                            | Generated Text-to-speech (TTS)| United States |
| Daily.co                            | Voice Channel                  | United States |
| Twilio                              | Voice Channel                  | United States |

## Product Usage Analytics & In‑Product Engagement  
To improve user experience and continuously enhance our platform, Forethought uses subprocessors that support product usage analytics and in-product engagement. These tools help us understand how users interact with our services, identify friction points, deliver onboarding flows, and gather feedback—enabling us to provide a more intuitive and effective experience. Data processed is limited to what is necessary for these purposes and is handled in accordance with our privacy and security policies.

| Subprocessor Name                   | Purpose                        | Location      |
|-------------------------------------|--------------------------------|---------------|
| Sentry                              | Error Logging and Tracing      | United States |
| Appcues                             | Customer Onboarding and Feedback| United States |
| Gainsight                           | Customer Onboarding and Feedback| United States |

## Forethought Affiliate Subprocessors

As part of the Zendesk Group, Forethought Technologies, Inc. utilizes Zendesk’s global personnel and Affiliates as Sub-processors to provide our Services. A complete list of these Affiliates is available [here](https://support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy).

## Updates  
The Subprocessors used by Forethought may change over time. Forethought will update this page with notice of any new or different Subprocessors as appropriate and necessary.

## Questions

If you have any questions, please reach out to [dpo@forethought.ai](mailto:dpo@forethought.ai)

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