## Empower human agents with an agentic AI copilot

Analyzes each ticket and guides agents step-by-step with response suggestions and AI chat support—right inside your help desk.

Resolve tickets faster, improve consistency, and reduce agent ramp time—with an agentic AI copilot that guides your team every step of the way.

## Proven success

- **84%** Average resolution rate
- **1.2 billion** Interactions handled monthly
- **< 30** Median days to go live

### Why Support Teams Rely on Agentic Assist

## AI that assists, not replaces

Improve agent productivity and help your team deliver faster, more accurate responses—so customers get the help they need without delays. Forethought guides agents through even the most complex tickets step by step, all within the help desk.

### Faster Resolutions, Even on the Most Complex Tickets

Forethought guides agents in real time with generated replies, summaries, and content—even on complex tickets—to speed up responses and reduce handle time.

### Easily Onboard New Agents

New agents can ramp faster with AI-guided ticket handling, giving them instant access to best practices and past resolutions, without heavy manual training.

### Happier Customers (and Agents)

With quicker answers and less time spent searching, agents feel supported—even during new product launches—while customers get the help they need without delays or frustration.

## Assist Features

### Everything agents need, right where they work

- **Ticket Summarization**: Quickly summarize long or complex ticket threads, so agents can get up to speed in seconds and focus on solving the issue.
- **Guided Ticket Resolution**: Walks agents through every step of a ticket—even the most complex cases—using Autoflows, knowledge articles, and in-line guidance to ensure faster, more consistent outcomes.
- **AI Chat Assistance**: Provide in-the-moment support—offering insights, response suggestions, and step-by-step guidance to help agents resolve tickets faster.
- **Ticket Response Suggestions**: Generate relevant replies based on Autoflows, ticket history, and knowledge base content—helping agents respond faster and more accurately to improve customer satisfaction.

## How our customers succeed

### “Assist helps put more information in agents’ hands, which has been incredibly time-saving, useful, and a big morale booster.”

- **Larisa Thomas**  
  VP, Operations

## OUR Multi-Agent system

### How Forethought works

Forethought easily integrates with your CX tech stack to automate support, improve team efficiency, and boost customer satisfaction—without a heavy lift.

**Trains on Your Data**

Forethought connects to your helpdesk, knowledge base, CRM, and API management platform—learning from your historical support data from day one.

**Discover: Identify Gaps & Automate Workflows**

Once connected, our **Discover agent** analyzes your data to surface knowledge gaps and generate **Autoflows**—agentic AI workflows that fully resolve customer issues.

**Solve: Resolve Customer Issues End-to-End**

When your customer seeks support from any channel, our **Solve agent** detects their intent and instantly resolves the issue with the right **Autoflow** or knowledge base article—all through a fast, human-like conversation.

**Triage: Smarter Ticket Classification**

If human support is needed, our **Triage agent** tags and prioritizes the ticket, ensuring it reaches the right agent at the right time.

**Assist: Empower Agents with an Agentic AI Copilot**

As soon as the ticket reaches your agent, our **Assist agent** steps in—surfacing the right **Autoflow** to guide resolution and drafting a complete response, even for complex cases.

## How Sally transformed support with Forethought

### Discover: Sally Finds the Gaps—and the Opportunities

**Meet Sally.**  
Sally was just promoted to lead Support and CX Ops at her company with a mission to make customers love their experience.

First, Sally needs a clear view of how her department is performing. With **Forethought’s Discover Agent**, she gets instant insights from historical ticket data and knowledge base content— from overall volume to top contact drivers.

### Solve: Scaling Support Without Adding Headcount

**Sally is ready to take action.**  
The challenge? She can’t hire more human agents.

The solution? **Forethought’s Solve Agent.**

### Triage: Smart Handoffs That Keep the Experience Human

**What if a customer wants to talk to a human?**  
That’s one of the first questions Sally asked because delivering a world-class customer experience is her top priority.

### Assist: Helping Agents Work Faster, Smarter, and With Confidence

**Sally knows how tough it can be to keep customers happy.**  
Now, she’s learning how challenging it can be to onboard and ramp up new team members.

With **Assist**, every ticket is automatically summarized so agents can jump in and respond faster.

### Agent QA: Turn Every Interaction Into a Coaching Moment

In the past, Sally’s QA team reviewed less than 5 percent of tickets.

With **Forethought's Agent QA**, Sally can evaluate 100 percent of interactions automatically. This gives her complete visibility into agent performance without manual sampling. Every conversation becomes a learning opportunity.

## Frequently Asked Questions

### What is AI agent assist?

AI Agent Assist is a tool that helps support agents work faster by providing real-time response suggestions, ticket summaries, and helpful content—right inside their help desk. It boosts productivity and consistency, so agents can focus on solving problems, not searching for answers.

### How does AI agent assist work?

Assist is a Google Chrome extension that overlays directly in your helpdesk environment, giving agents real-time support without disrupting their workflow. It analyzes each ticket—looking at customer messages, past conversations, and knowledge base content—to suggest relevant replies, surface helpful articles or Autoflows, and summarize long threads.

### What is your pricing?

For detailed information on our product offerings and pricing, please contact us here.

### What is Forethought’s implementation process like?

Forethought’s implementation is simple and fast. Our AI begins training on your historical support data from day one, so you can start seeing value quickly. Most teams are fully set up within 30–90 days.

### What is Agentic AI?

Agentic AI refers to artificial intelligence that can autonomously understand, plan, and take action to achieve a goal—without needing instructions from a decision tree. In customer support, it means going beyond simple responses to fully resolving issues from start to finish using intelligent reasoning.