## Turn support data into actions

Identify knowledge gaps, ticket trends, and ways to speed up resolutions and improve customer experiences.

Stay ahead of customer needs with AI-generated insights, predictive analytics, and content recommendations—no guesswork required.

## Proven success

84%

Average resolution rate

1.2 billion

Interactions handled monthly

<30

Median days to go live

## Your Agentic AI Advisor

Forethought analyzes customer behavior and surfaces actionable insights—helping you spot content gaps, understand trending issues, and create the right resources to reduce tickets and improve self-service.

### Smarter Content Creation

Save your team time by automatically identifying gaps and drafting knowledge base articles and Autoflows—so you can keep support content up to date without the manual lift.

### Higher Deflection, Lower Ticket Volume

By surfacing and fixing content gaps, Forethought helps more customers find answers on their own—reducing the number of tickets your team has to handle.

### Ready from Day One

Forethought is ready on day one—using your historical ticket data to surface customer insights without a lengthy setup.

## Discover Features

### Spend less, do more

**Autoflow & Knowledge Optimization**

Analyze customer conversations and tickets to identify Autoflow gaps and missing content, then automatically generate new Autoflows and knowledge articles for Solve, Forethought’s omnichannel AI agent, to improve resolution rates.

**Agent QA**

AI-powered quality assurance for human agents. Automatically scores every conversation for empathy, grammar, and resolution quality, so you can focus on coaching and delivering consistent, high-quality support.

**Predictive Insights and Trends**

Customer analytics give your team a clear view of emerging support topics, pain points, and ticket trends—so you can act before small issues become big ones.

**Automation Impact Insights**

Measure the impact of automation with insights into reduced ticket volume, faster resolution times, and lower support costs—so you can prove ROI.

## How our customers succeed

## “With Discover, I can easily understand which topics are most common and missing from our knowledge articles, filling in the gaps.”

Dustin Auman

Operations Manager

436

Agent hours saved

83%

Deflection rate

82%

Accuracy in predictions

## OUR Multi-Agent system

Forethought easily integrates with your CX tech stack to automate support, improve team efficiency, and boost customer satisfaction—without a heavy lift.

\

## How Sally transformed support with Forethought  
Discover  
Solve  
Triage  
Assist  
QA

### Discover: Sally Finds the Gaps—and the Opportunities

**Meet Sally.**  
Sally was just promoted to lead Support and CX Ops at her company with a mission t **o make customers love their experience.**  
First, Sally needs a clear view of how her department is performing. With **Forethought’s Discover Agent**, she gets instant insights from historical ticket data and knowledge base content— from overall volume to top contact drivers.  
**Discover** also highlights gaps in her support content and even **auto-generates articles and Autoflows** (agentic AI workflows) to help her team resolve more issues, faster—giving customers the answers they need and a better experience every time.

### Solve: Scaling Support Without Adding Headcount

**Sally is ready to take action.**  
The challenge? She can’t hire more human agents.  
The solution? **Forethought’s Solve Agent.**  
With Solve, Sally adds an **omnichannel agentic AI agent** that fully resolves customer inquiries from start to finish, all with a human-centered approach.

### Triage: Smart Handoffs That Keep the Experience Human

**“What if a customer wants to talk to a human?”**  
If **Solve** can’t resolve a customer inquiry or a customer asks to speak with an agent, **Triage** takes over. It instantly classifies and prioritizes the ticket, ensuring it reaches the right agent at the right time.

### Assist: Helping Agents Work Faster, Smarter, and With Confidence

That’s where **Forethought’s Assist Agent** comes in—an agentic AI copilot that supports human agents right where they work: their helpdesk. With **Assist**, every ticket is automatically summarized so agents can jump in and respond faster.

### Agent QA: Turn Every Interaction Into a Coaching Moment

With **Forethought's Agent QA**, Sally can evaluate 100 percent of interactions automatically. This gives her **complete visibility into agent performance** without manual sampling.

## Frequently Asked Questions

### What makes Forethought different from other AI customer support tools?  
Forethought’s easy-to-implement system is designed to resolve customer interactions end-to-end using Autoflows, not decision trees. Unlike generic chatbots, Forethought trains on your historical support data to deliver personalized resolutions across every channel. With a multi-agent system that helps you Solve, Assist, Discover, and Triage, Forethought empowers your entire support team—driving faster resolutions, lower costs, and better customer experiences.

### What knowledge sources can Forethought’s AI use?  
Forethought integrates seamlessly with existing customer support systems and knowledge sources.

## Support that’s faster, smarter, and more human

Free your team to focus on high-value customer conversations that build lasting customer relationships.

Stay ahead of customer needs with AI-generated insights, predictive analytics, and content recommendations—no guesswork required.