## Resolve customer inquiries from hello to resolution Deliver fast, human-like support across channels with agentic AI. --- ## Proven success 15x ROI 100+ Languages supported up to 98% Resolution rate --- ## Resolve more, spend less, keep customers happy Customer interactions come at you from every angle 24/7—they want answers and help now (like, now now). But your human agents can’t be everywhere, solving every issue. That’s where Forethought can help. --- ### Faster Resolutions Across Channels Handles everything from routine questions to complex issues with intelligent, action-based workflows—speeding up support without sacrificing quality. It’s more than just an AI chatbot solution. --- ### Higher Satisfaction, Lower Costs Lower costs and improve customer satisfaction by automatically resolving tickets with accurate, helpful responses—freeing human agents to focus on high-value work. --- ### Quick to Implement, Easy to Customize Ready on day one, trained on your historical data, and fully configurable to match your brand voice and language—so it fits seamlessly into your support experience. ## Solve Features ### From first inquiry to final resolution - **Omnichannel Agent** Deliver consistent, human-like support across channels—not just an enterprise chatbot solution, a full AI platform. - **Autoflows** Automatically create workflows from natural language processing—no manual decision trees needed. - **Custom Actions** Connect API endpoints so the AI can act—like processing refunds or updating accounts—right from the conversation. - **Agent Coaching** Guide responses—adjust tone, add context, or steer how the AI should handle specific topics. - **Seamless Handoffs** Transfer inquiries to human agents in real-time with full context for easy resolution. - **Analytics Dashboard** Track performance metrics like CSAT, deflection rates, and speed—plus get suggestions on how to improve underperforming workflows. --- ## How our customers succeed ### We would drown in tickets if we didn’t have Solve’s 80% deflection. Michael Trojan User Success Specialist (AI) --- 80% Ticket deflection 4.0 CSAT 40% Growth in Tickets ## How Forethought works Forethought easily integrates with your CX tech stack to automate support, improve team efficiency, and boost customer satisfaction—without a heavy lift. --- ### Discover: Identify Gaps & Automate Workflows **Sally** needs a clear view of how her department is performing. With **Forethought’s Discover Agent**, she gets instant insights from historical ticket data and knowledge base content from overall volume to top contact drivers. ### Solve: Resolve Customer Issues End-to-End When your customer seeks support, our **Solve agent** detects their intent and instantly resolves the issue. ### Triage: Smarter Ticket Classification If human support is needed, our **Triage agent** tags and prioritizes the ticket, ensuring it reaches the right agent at the right time. ### Assist: Helping Agents Work Faster, Smarter, and With Confidence With **Assist**, every ticket is automatically summarized so agents can jump in and respond faster. ### Agent QA: Turn Every Interaction Into a Coaching Moment With **Forethought's Agent QA**, Sally can evaluate 100 percent of interactions automatically. --- ## Frequently Asked Questions ### What is an AI chatbot solution? An AI chatbot solution uses artificial intelligence to provide instant, 24/7 support across channels. ### What sets Forethought’s AI chatbot solution apart from traditional chatbots? Forethought uses Autoflows to understand intent, reason through next steps, and take action using natural language. ### Can Forethought’s chatbot solution integrate with helpdesk platforms? Yes—Forethought offers seamless integration with helpdesk platforms like Salesforce, Zendesk, Intercom, and more. ### What support channels does Solve cover? Solve provides AI-powered support across chat, email, voice, SMS, Slack, mobile, and via API. ### What is Agentic AI? Agentic AI refers to artificial intelligence that can autonomously understand, plan, and take action to achieve a goal.